Return & Refund Policy

🔁 Return & Exchange Policy

❓ Do you accept returns?

Yes, we accept returns only if the product is unused, unopened, and in its original packaging.

 

 

❓ Can I exchange a product?

Yes, exchanges are allowed in case:

  • You received the wrong product

  • The product is damaged or defective

 

 

❓ What is the return/exchange time period?

You must request a return or exchange within 2–3 days of receiving your order.

 

 

❓ What items are not eligible for return?

For hygiene and safety reasons, we do NOT accept returns if:

  • The product has been opened or used

  • The seal is broken

  • The request is made after the given time period

 

 

❓ What should I do if I receive a damaged or wrong item?

Please contact us within 2–3 days and share:

  • Your order number

  • Clear photos or video of the product

We will arrange a replacement or exchange.

 

 

❓ Who will pay the delivery charges for returns?

  • If the mistake is from our side (wrong/damaged item), we will cover the delivery cost

  • If the return is for any other reason, the customer may need to pay the delivery charges

 

 

❓ How will I receive my refund?

  • Refunds (if applicable) will be processed via bank transfer or mobile wallet

  • In most cases, we prefer exchange instead of refunds

 

 

❓ How long does the process take?

Return or exchange requests are usually processed within 5–7 working days after approval.

 

 

📞 Need Help?

For any return or exchange request, please contact our support team via WhatsApp or email.