FAQ
❓ Frequently Asked Questions (FAQs)
🧴 Products & Usage
Q: Are your cosmetic products safe to use?
A: Yes, our products are made with quality ingredients. However, we recommend doing a patch test before full use, especially if you have sensitive skin.
Q: Can your products treat skin problems?
A: Our products are for cosmetic use only and are not intended to diagnose, treat, or cure any medical condition.
🛒 Orders & Payments
Q: What payment methods do you accept?
A: We offer Cash on Delivery (COD) across Pakistan. Online payment options may also be available.
Q: Can I cancel my order?
A: Yes, orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Delivery usually takes 3–5 working days, depending on your location.
Q: Do you deliver all over Pakistan?
A: Yes, we deliver nationwide.
🔁 Returns & Refunds
Q: Can I return a product?
A: Yes, returns are accepted only if the product is unused, unopened, and in its original packaging.
Q: What if I receive a damaged item?
A: If your item arrives damaged, please contact us within 2 days with proof (photo/video), and we will assist you.
🔐 Privacy & Data
Q: Is my personal information safe?
A: Yes, we respect your privacy. Your personal information is only used for order processing and will not be shared with third parties without consent.
⚠️ General Disclaimer
Q: Are results guaranteed?
A: Results may vary from person to person depending on skin type and usage.
📞 Contact Us
Q: How can I contact you?
A: You can reach us via WhatsApp, phone, or email for any questions or support.
