Frequently Asked Questions (FAQs)
Products & Usage
Are your cosmetic products safe to use?
Yes, our products are made with quality ingredients. However, we recommend doing a patch test before full use, especially if you have sensitive skin.
Can your products treat skin problems?
Our products are for cosmetic use only and are not intended to diagnose, treat, or cure any medical condition.
Orders & Payments
What payment methods do you accept?
We offer Cash on Delivery (COD) across Pakistan. Online payment options may also be available.
Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.
Shipping & Delivery
How long does delivery take?
Delivery usually takes 3–5 working days, depending on your location.
Do you deliver all over Pakistan?
Yes, we deliver nationwide.
Returns & Refunds
Can I return a product?
Yes, returns are accepted only if the product is unused, unopened, and in its original packaging.
What if I receive a damaged item?
If your item arrives damaged, please contact us within 2 days with proof (photo/video), and we will assist you.
Privacy & Data
Is my personal information safe?
Yes, we respect your privacy. Your personal information is only used for order processing and will not be shared with third parties without consent.
General Disclaimer
Are results guaranteed?
Results may vary from person to person depending on skin type and usage.
Contact Us
How can I contact you?
You can reach us via WhatsApp, phone, or email for any questions or support.