🔁 Return & Exchange Policy

❓ Do you accept returns?

Yes, we accept returns only if the product is unused, unopened, and in its original packaging.

❓ Can I exchange a product?

Yes, exchanges are allowed in case:

• You received the wrong product
• The product is damaged or defective

❓ What is the return/exchange time period?

You must request a return or exchange within 2–3 days of receiving your order.

❓ What items are not eligible for return?

For hygiene and safety reasons, we do NOT accept returns if:

• The product has been opened or used
• The seal is broken
• The request is made after the given time period

❓ What should I do if I receive a damaged or wrong item?

Please contact us within 2–3 days and share:

• Your order number
• Clear photos or video of the product

We will arrange a replacement or exchange.

❓ Who will pay the delivery charges for returns?

• If the mistake is from our side (wrong/damaged item), we will cover the delivery cost
• If the return is for any other reason, the customer may need to pay the delivery charges

❓ How will I receive my refund?

• Refunds (if applicable) will be processed via bank transfer or mobile wallet
• In most cases, we prefer exchange instead of refunds

❓ How long does the process take?

Return or exchange requests are usually processed within 5–7 working days after approval.

📞 Need Help?

For any return or exchange request, please contact our support team via WhatsApp or email.